Introduction
Chapter 1 - The Problem
Chapter 2 - The Solution
Chapter 3 - The Test
Chapter 4 - IT Staff
Chapter 5 - Build Trust Outside of Your Company
Chapter 6 - Physical Environment
Chapter 7 - Backbone Network Infrastructure
Chapter 8 - Server/PC and Peripheral Infrastructure
Chapter 9 - Security Infrastructure
Chapter 10 - How's UGN Today?
Chapter 11 - Final Thoughts on UGN and His Future
Appendix A - Assessing the Test
Appendix B - Glossary of Terms

IT has now reached "utility" status everywhere, at least from an expectation standpoint. Just as the utility of electricity is required to power our lights and equipment, and oil or gas insures our heat in the winter, a firm's network infrastructure MUST be always in place to maintain its Internet access, computerization, phone system and a host of other mission-critical application.

Contrary to days passed, companies can no longer function without these. Their customers, employees and vendors expect our business networks to be fully functional, expeditious, security protected and accessible around the clock.

This book addresses the implications of failing to insure that all your IT functions are "utility-status," and tells non-technical executives what needs to be done from a managerial perspective to achieve true utility status, as well as how to pro-actively monitor such functions to make sudden catastrophes a thing of the past. The book will provide case studies of companies who have lost money and business because they failed to heed this message.